Privacy Policy
DHPACKBOXES is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
Last Updated:
Privacy Policy Statement
DHPACKBOXES ("we," "our," or "us") operates as a B2B paper packaging manufacturer and respects the privacy of our business partners, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, request quotes, place orders, or communicate with our team.
Scope of This Policy
This policy applies to all information collected through:
- Our website (dhpackboxes.com)
- Email communications and inquiry forms
- Quote requests and order processing systems
- Trade show interactions and business development activities
By using our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Our Commitment
We implement industry-standard security measures and comply with applicable data protection regulations including GDPR and CCPA.
Business Purpose Only
We collect and process data solely for legitimate business purposes related to packaging manufacturing and export services.
Data Collection Explanation
We collect different types of information to provide and improve our packaging manufacturing services, process orders, and maintain business relationships with our clients.
Business Contact Information
When you request a quote, place an order, or communicate with us, we collect:
- Contact Details: Name, job title, company name, email address, phone number, business address
- Company Information: Industry sector, business type, company size, tax identification numbers
- Shipping Details: Delivery addresses, logistics preferences, customs documentation
Project & Order Information
To fulfill packaging orders and provide accurate quotes, we collect:
- Product Specifications: Box dimensions, material requirements, printing details, finishing options
- Design Files: Artwork, dielines, logos, brand guidelines, color specifications
- Order History: Past orders, sample requests, quotations, payment records
Technical & Usage Data
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages viewed, time spent, navigation patterns, referral sources
- Communication Records: Email exchanges, chat transcripts, inquiry forms
How We Use Your Data
Order Processing
Manufacturing, quality control, and shipment coordination
Customer Service
Responding to inquiries, providing technical support
Business Development
Sending relevant product updates and industry insights
Legal Compliance
Meeting export regulations and tax requirements
Data Retention Period
We retain business contact information for the duration of our business relationship and for 7 years thereafter to comply with tax and export regulations. Technical data is typically retained for 2 years for analytics purposes.
Cookie Policy
DHPACKBOXES uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand visitor behavior. This section explains what cookies are, how we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, track your activity, and provide a more personalized experience. Cookies do not contain personally identifiable information unless you explicitly provide it.
Types of Cookies We Use
Essential Cookies
Purpose: Required for basic website functionality.
Examples: Session management, security features, load balancing.
Opt-out: Cannot be disabled as they are necessary for the website to function.
Analytics Cookies
Purpose: Help us understand how visitors interact with our website.
Tools Used: Google Analytics, Hotjar (anonymized data).
Data Collected: Page views, session duration, bounce rate, traffic sources.
Opt-out: You can disable these through your cookie preferences or browser settings.
Functional Cookies
Purpose: Remember your preferences and settings.
Examples: Language preference, currency selection, saved quote forms.
Opt-out: Can be disabled, but may affect website functionality.
Marketing Cookies
Purpose: Track your activity across websites to deliver relevant ads.
Third-Party Services: LinkedIn Insight Tag, Facebook Pixel (if applicable).
Opt-out: Fully optional; can be disabled through cookie consent banner.
Managing Your Cookie Preferences
You have full control over which cookies are stored on your device. Here's how to manage them:
Cookie Consent Banner
When you first visit our site, you can accept or reject non-essential cookies.
Browser Settings
Most browsers allow you to block or delete cookies through their privacy settings.
Third-Party Opt-Out
Visit www.aboutads.info/choices or www.youronlinechoices.eu to opt out of targeted advertising.
Third-Party Services
We use the following third-party services that may set cookies on your device:
- Google Analytics: Website traffic analysis (anonymized IP)
- LinkedIn Insight Tag: B2B audience tracking and conversion measurement
- Alibaba.com Tracking: If accessed through Alibaba platform
Your Rights & Choices
DHPACKBOXES respects your rights regarding your personal data. Depending on your location and applicable laws (GDPR, CCPA, etc.), you have the following rights:
Right to Access
Request a copy of the personal data we hold about you, including details about how it's used and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information we have on file.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements for business records.
Right to Restrict Processing
Limit how we use your data while we verify accuracy or assess your objection to processing.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing of your data for direct marketing purposes or based on legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days (or as required by applicable law).
Subject Line
"Data Privacy Request"
Additional Protections for EU & California Users
EU GDPR Rights (European Union)
If you are located in the EU/EEA, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to lodge a complaint with your local data protection authority
- Right to withdraw consent at any time (where processing is based on consent)
- Right to not be subject to automated decision-making (we do not use automated profiling)
CA CCPA Rights (California)
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to opt-out of the sale of personal information (we do not sell personal data)
- Right to non-discrimination for exercising your CCPA rights
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
International Data Transfers
As DHPACKBOXES operates from China and serves international clients, your data may be transferred to and processed in China. We ensure adequate safeguards are in place, including standard contractual clauses approved by the European Commission and appropriate security measures.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please don't hesitate to contact us.
Policy Updates: We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent changes. Continued use of our services after updates constitutes acceptance of the revised policy.